In order to purchase a policy with us, we will need your personal data. Any personal data requested will be adequate, relevant and limited to what is necessary. If you do not wish to provide this to us, we will not be able to provide the products and services you request, that you may be interested in, or to tailor our offerings to your particular requirements.
4.Who will have access to your personal data?
We will ensure that your personal data is processed in a manner that is compatible with the purposes indicated above.
For the stated purposes, your personal data may be disclosed to the following parties who operate as third party data controllers:
-Public authorities, other insurers, co-insurers, re-insurers, insurance brokers, medical providers, lawyers, insurance fraud investigators and banks.
For the stated purposes, we may also share your personal data with the following parties who operate as data processors under our instruction:
-other Tenzing Pacific Services companies, technical consultants, insurance agents
-insurance administration service providers that allow us to administer your policy and provide our service to you other service providers including claims administration and medical evacuation and repatriation providers
-IT, postal, document management vendors; and
-Advertisers and advertising networks to send you marketing communications, as permitted under local law and in accordance with your communication preferences. We do not share your personal data with non-affiliated third parties for their own marketing use without your permission.
Finally, we may share your personal data in the following instances:
-In the event of any contemplated or actual reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including any insolvency or similar proceedings); and
-To meet any legal obligation, including to the relevant ombudsman if you make a complaint about the product or service we have provided to you.
5.Where will my personal data be processed?
Your personal data may be processed both inside and outside of the European Economic Area (EEA) by the parties specified in section 6 above, subject always to contractual restrictions regarding confidentiality and security in line with applicable data protection laws and regulations. We will not disclose your personal data to parties who are not authorized to process them.
6.What are your rights in respect of your personal data?
Where permitted by applicable law or regulation, you have the right to:
-Access your personal data held about you and to learn the origin of the data, the purposes and ends of the processing, the details of the data controller(s), the data processor(s) and the parties to whom the data may be disclosed;
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-Withdraw your consent at any time where your personal data is processed with your consent;
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-Update or correct your personal data so that it is always accurate;
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-Delete your personal data from our records if it is no longer needed for the purposes indicated above, subject to regulatory personal data retention requirements;
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-Restrict the processing of your personal data in certain circumstances, for example where you have contested the accuracy of your personal data, for the -period enabling us to verify its accuracy;
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-Obtain your personal data in an electronic format;
-Exercise your right to data portability;
-You have the right to file to the relevant data privacy authority. For this purpose, relevant data privacy authorities are:
- The supervisory authority of the country where you are resident
- Data Protection Commission, Ireland, supervisory authority of the country where we are established
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You may exercise these rights by contacting us as detailed below providing your name, email address, account identification, and purpose of your request.
7.How can you object to the processing of your personal data?
Where permitted by applicable law or regulation, you have the right to object to us processing your personal data, or tell us to stop processing it. Once you have informed us of this request, we shall no longer process your personal data unless permitted by applicable laws and regulations.
You may exercise this right in the same manner as for your other rights indicated in section 6 above.
8.How long do we keep your personal data?
The personal data collected, as referred to in section 3 of this Privacy Notice, will be retained for a period of time which is equal to the duration of your policy with us (including any renewals thereof) and for the following 10 years from the date the policy expires, save for cases where a longer retention period is required for possible disputes, requests of the competent authorities or pursuant to the applicable laws. Once the retention period is over the data will be deleted or anonymised.You can contact us if you require further details about our retention periods. We will not hold or process excessive personal data.
9. How can you contact us?
If you have any queries about how we use your personal data, you can contact us by email or post as follows:
Tenzing Pacific Services Limited
Suite 1104 Crawford House, 99 Queen's Road,
Central, Hong Kong
Email: info@ten-pac.com
10.How often do we update this data protection notice?
We regularly review this data protection notice. We will ensure the most recent version is available on our website (www.ten-pac.com) and we will tell you directly when there’s an important change that may impact you.
This privacy notice was last updated on 21/10/2019
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